Privacy Policy

Introduction

RiseTwice ("we," "us," or "our") is a 501(c)(3) nonprofit organization committed to providing accessible mental health support. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and website (collectively, the "Service").

Your privacy is fundamental to our mission. We have designed our Service with privacy at its core, including anonymization features that separate your identity from your clinical care.

Information We Collect

Information You Provide

• Account Information: Email address, password, and optional profile details you choose to share during registration.
• Chat Content: Messages and conversations you have with our AI-powered support system.
• Voice Message Responses: Any responses or feedback you provide to weekly voice guidance from licensed professionals.
• Payment Information: Billing details processed through our third-party payment processors (we do not store full payment card numbers).
• Communications: Information you provide when contacting us for support or inquiries.

Information Collected Automatically

• Usage Data: How you interact with the Service, including session duration, features used, and conversation frequency.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Log Data: IP address, access times, and referring URLs.

How We Use Your Information

We use your information to:

• Provide AI-powered mental health support grounded in clinical protocols
• Enable licensed mental health professionals to review your progress and provide personalized voice guidance
• Process your subscription and payments
• Improve and develop our Service
• Communicate with you about your account and updates to our Service
• Ensure the safety and security of our platform
• Comply with legal obligations

Anonymized Professional Review

A core feature of our Service is weekly review by licensed mental health professionals. To protect your privacy:

• Anonymization: Before any human review, your chat logs are stripped of personal identifiers. Reviewers see your progress and conversations, not your name, profile, or any identifying information.
• User Control: Before your weekly summary is sent for review, you have the opportunity to review it first. You may redact or hide any content you are not comfortable sharing.
• Clinical Focus: Licensed professionals focus solely on providing clinical guidance based on anonymized content.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in operating our Service (e.g., cloud hosting, payment processing), bound by confidentiality obligations.
• Licensed Professionals: Anonymized chat summaries are shared with licensed mental health professionals for clinical review, as described above.
• Legal Requirements: When required by law, legal process, or to protect the rights, safety, or property of RiseTwice, our users, or others.
• Safety Concerns: If we believe in good faith that disclosure is necessary to prevent imminent harm to you or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with continued protection of your information.

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security assessments
• Access controls limiting who can view your information
• Anonymization processes for professional review

No system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some information may be retained as required by law or for legitimate business purposes.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your account and personal information
• Export your data in a portable format
• Opt out of certain data processing activities
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at the information provided below.

Children's Privacy

Our Service is designed to support young people in need. If you are under 18, please review this Privacy Policy with a parent or guardian. We do not knowingly collect personal information from children under 13 without parental consent. If we learn we have collected information from a child under 13 without proper consent, we will delete it promptly.

Third-Party Links and Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

RiseTwice

Email: admin@RiseTwice.com

Website: https://risetwice.com/contact

RiseTwice is a registered 501(c)(3) nonprofit organization.